Refund & Cancellation Policy

1. Overview & Customer Satisfaction Promise

At CVFinch AI, we believe in radical transparency and deterministic engineering. We want you to feel completely confident when unlocking premium application power. In accordance with State Bank of Pakistan (SBP) Payment Service Provider guidelines and Avanza Premier Payment Services (APPS PayFast) merchant regulations, we maintain a clear, fair, and prompt refund process.

2. Eligibility Criteria

You are eligible for a 100% full refund under the following conditions:

• Timely Notice: Your refund request is submitted within 48 hours of the original transaction timestamp.
• Proof of Purchase: You provide the email address used during checkout or your PayFast Transaction / Basket ID.
• Legitimate User: The account has not engaged in automated scraping, API abuse, or repeated bad-faith refund cycling.

3. How to Request a Refund (Step-by-Step)

We do not force you to navigate complicated cancellation mazes or telephone retention desks. To initiate a refund:

1. Send an email to support@cvfinch.com or submit a ticket via our Contact Support portal.
2. Set your subject line to: Refund Request — [Your PayFast Transaction ID].
3. Include a brief explanation of why the product did not meet your expectations. Your feedback is actively reviewed by our engineering team to improve our models.

4. Banking Reversal Timelines & Settlement

Upon receiving your request, our support team verifies the transaction and triggers an immediate reversal via the PayFast APPS Merchant Portal within 24 business hours.

Depending on your issuing bank, payment scheme (Visa, Mastercard, UnionPay, PayPak), or mobile wallet provider (JazzCash, EasyPaisa, 1Link), the credit will reflect in your account within 3 to 5 business days.

5. Dispute & Chargeback Coordination

In compliance with PayFast Merchant Agreement Clause 8, both parties agree to resolve discrepancies amicably. If you experience an unexpected charge or billing issue, we strongly encourage reaching out to us directly prior to initiating a bank chargeback, as we can process your reversal much faster than traditional inter-bank arbitration.

6. Merchant Entity & Inquiries